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Help
I do not remember my password or e-mail
address.
If you do not remember your password or e-mail address, please contact us. A Customer
Care representative will ask you to verify some information for your security and
then will help with your log in information.
You can also create a new account using a new e-mail address and password.
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I cannot log in after I changed my e-mail
address.
For security reasons, you can update your e-mail address online only if you remember
your old e-mail address and password. Once you log in using your old e-mail address
and password, you can specify a new e-mail address and/or new password.
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What are cookies, and why should I enable them?
A cookie is a small piece of text data kept by your web browser. Your experience
using our site will be enhanced if cookies are enabled. Cookies:
- allow you to purchase through the site
- help us to offer you special sales opportunities
- make navigation through our site easier and faster for you
- keep our prices lower through better understanding of the information that interests
you.
The way our site uses cookies does not pose any information security threats or
concerns. We minimize the amount of information stored in a cookie, and we never
store credit card information in a cookie.
If you are concerned about potential security issues related to the use of cookies,
you may enable cookies for specific sites (including our site). Please contact us
for more information.
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How do I enable cookies?
Cookies are enabled in different ways, depending on the type of browser
you use.
For Internet Explorer browsers, information about how to enable cookies can be found
at the following Microsoft site:
http://www.microsoft.com/info/cookies.mspx
For Netscape browsers, please see:
http://wp.netscape.com/legal_notices/cookies.html
For other browsers, please see:
http://www.aboutcookies.org/
Why was I prompted to log in when trying to check
out or add a course to my shopping cart?
Your cookies are not enabled, or the timeout period has expired. To enable your
cookies, please follow the instructions provided above. After you log in, you should
be directed back to your place in the site.
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I cannot get all navigation buttons to work.
Some navigation buttons on our site require JavaScript. JavaScript is provided by
most modern browsers. If JavaScript is disabled in your browser, please enable it
by going to your browser's Help menu and searching for “enabling JavaScript” or
“enable JavaScript”.
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I cannot submit a form.
Please enable JavaScript by going to your browser's Help menu and searching for
“enabling JavaScript” or “enable JavaScript”.
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How can I contact The Teaching Company with additional
questions?
We invite you to contact us with any additional questions.
E-mail: custserv@teachco.com
Phone: 1-800-TEACH-12 (1-800-832-2412)
Office hours: 9 a.m. to 12 midnight eastern time Monday through Friday; and 9 a.m. to 5 p.m. eastern time Saturday and Sunday. After hours, an automated voice mail system
is available.
Fax: 703-378-3819
Mail: The Teaching Company
4151 Lafayette Center
Drive, Suite 100
Chantilly, VA 20151-1232
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